Utah Special Function Officer (SFO) Practice Exam

Which of the following is NOT a level of conflict resolution?

1. Non-Verbal

2. Physical

3. Emotional

4. Verbal

The correct answer is: Emotional

The correct response indicates that "Emotional" is not categorized as a level of conflict resolution. In conflict resolution theory, the various levels typically refer to different modes or styles of addressing conflict. These can include verbal, physical, and non-verbal strategies or approaches. Verbal conflict resolution involves discussions, negotiations, and dialogues aimed at reaching an understanding or agreement. Physical conflict resolution may involve physical actions, which can include anything from mediation techniques to, unfortunately, physical confrontation. Non-verbal methods pertain to body language, facial expressions, and other non-verbal cues that play a significant role in how conflicts are communicated and perceived. In contrast, "Emotional" does not represent a distinct level of conflict resolution. While emotions undoubtedly influence conflicts and can affect how individuals interact during conflict situations, they are not categorized as a method or strategy for resolution in the same way that verbal, physical, and non-verbal approaches are. Thus, when classifying levels or methods of conflict resolution, emotional responses or states do not fall into an established category of resolution strategies.